Privacy policy
What personal data we collect, why we need it, how we keep it secure and the rights you have under UK data protection law.
1. Who we are
This policy explains how Thruvix (“we”, “us”) processes personal data collected through this website and its sign-up forms. For the purposes of UK data protection law, Thruvix is the controller of that data.
2. Information we collect
Your first name, surname, email address and phone number (including country code), plus technical information gathered automatically, such as IP address, browser type, referring page and campaign identifiers.
3. How we use your information
To contact you and complete your account set-up, to provide customer support, to improve how the site performs, to measure the effectiveness of our marketing, and to meet our legal and regulatory obligations.
4. Our lawful bases
Under the UK GDPR we rely on your consent when you submit a form, on our legitimate interests in running and securing the service, and on taking steps at your request before entering into a contract.
5. Keeping your data secure
Information is transmitted over encrypted connections and held on access-controlled servers, and our technical and organisational safeguards are reviewed regularly.
6. Who we share it with
We share data only with service providers acting on our instructions under written data processing agreements, or with public authorities where the law requires it. We never sell personal data.
7. Transfers outside the UK
Some providers may process data outside the United Kingdom. Where they do, we rely on UK adequacy regulations or on appropriate safeguards such as the International Data Transfer Agreement or the UK Addendum to the EU Standard Contractual Clauses.
8. How long we keep it
We retain personal data only for as long as necessary for the purposes above, or as required by law, after which it is securely deleted or anonymised.
9. Your rights
Under the UK GDPR and the Data Protection Act 2018 you can access, correct or erase your data, restrict or object to processing, request a portable copy and withdraw consent at any time. We respond to requests within one month.
10. Cookies
In line with the Privacy and Electronic Communications Regulations (PECR), we use only cookies that are needed to run the site, plus one functional cookie that stores market prices for 24 hours. You can manage cookies in your browser settings.
11. Children
Our services are only for people aged 18 or over. We do not knowingly collect children's data and will delete it promptly if we become aware of it.
12. Contact and complaints
To exercise your rights or ask a question, email [email protected]. If you are unhappy with how we handle your data, you can complain to the Information Commissioner's Office (ICO) at ico.org.uk.